1. Shipping Location: We currently ship only to addresses within the United States (including Alaska, Hawaii, and Puerto Rico). We do not ship internationally at this time.
2. USA Stock & Fast Shipping: All DIGIBOX (vSeeBox) products are in USA Stock and ship from our U.S. warehouse. We use UPS as our primary shipping carrier for fast and trackable delivery.
3. Shipping Timelines:
• Order Processing: Orders placed before 2:00 PM PST (Monday–Friday) will be processed and shipped the same business day. Orders placed after 2:00 PM PST or on weekends/holidays will be processed and shipped on the next business day.
• Delivery Time: Standard shipping via UPS takes 2–3 business days from the date of shipment. Delivery times may vary slightly depending on your location (remote areas may take an additional 1–2 days).
4. Tracking Information: Once your order is shipped, we will send you an email with your UPS tracking number (e.g., 1ZB8F618YW71401310). You can track your order status by visiting the UPS website (www.ups.com) and entering your tracking number.
5. Shipping Fees:
• Free Standard Shipping: Orders over $99 qualify for free standard shipping via UPS.
• Standard Shipping Fee: Orders under $99 will be charged a flat shipping fee of $9.99.
• Expedited Shipping: If you need faster delivery, expedited shipping options are available at checkout for an additional fee (delivery time: 1–2 business days).
• Remote Area Surcharge: Some remote areas may be subject to an additional surcharge, which will be added to your shipping cost at checkout.
6. Order Tracking & Issues: If you have not received your order within the estimated delivery time, or if your tracking information shows no movement for more than 3 days, please contact our customer support team at [your email address] with your order number and tracking number, and we will assist you in resolving the issue.
7. Shipping Restrictions: We cannot ship to P.O. boxes, APO/FPO addresses, or military bases. Please provide a physical street address for delivery.
